• What leaders do and what constituents expect: The five practices of exemplary leadership. Credibility is the foundation of leadership. Model the way: Find your voice. Set the example. Inspire a shared vision: Envision the future. Enlist others. Challenge the process: Search for opportunities. Experiment and take risks. Enable others to act: Foster collaboration. Strengthen others. Encourage the heart: Recognize contributions. Celebrate the values and victories. Leadership for everyone: Leadership is everyone' s business.

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